Refund policy

We know that sometimes things don’t work out—and that’s okay! Here’s everything you need to know about returns and refunds.

Eligibility for Returns

  • Timeframe: You’ve got 90 days from the purchase date to initiate a return.
  • Condition: The item must be unused and in like-new condition. After all, we want it to be garden-ready for someone else!

Shipping Costs

  • Original shipping costs? Non-refundable.
  • Return shipping costs? That’s on you, and we highly recommend getting a tracking number. (We’d hate for your package to go missing in action!)

Refunds and Replacements

  • Refunds are issued to your original payment method and typically processed within 7 days of approval. Additional time may be required for your financial institution to process the credit.
  • If you believe there’s an issue caused by manufacturing or material defects, contact us!
  • Non-Returnable Items: Some items aren’t eligible for return. But no worries—if you’re not satisfied, reach out to us. We may offer a refund or replacement based on the situation.

How to Request a Refund or Replacement

Starting a request is easy. Just reach out to our Consumer Service Team with your order number handy:

Whether it’s a refund, replacement, or just some gardening advice, we’re here to help. Let’s grow something great together!